Thank you for choosing Gold’n’Cart to handcraft your dream jewels
We hope the FAQ here help you in Jewel Customization & Ordering.

FAQ

Browse through all our collections: New Arrivals, Sort by Collection, Sort by Categories. Once you have found an item, click on 'Add to Jewel Cart' button. Review your selection by clicking the 'Jewel Cart' link at the top of the page. You can use the 'Remove' symbol to delete items from your Jewel Cart. If you wish to continue browsing, click on 'Continue Shopping' button. To complete your order, click on 'Place this order' button.
YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process. Register with us and you'll be able to enjoy the following benefits through your Gold’n’cart account: - Track your orders and review past purchases. - Save your address and card details so you can shop even quicker next time. - Manage your account details, address book and email preferences. To create an account, simply click on 'Create an Account’ and fill in your details and ‘Submit’.
If you have forgotten your password, click on 'FORGOT YOUR PASSWORD' and enter your registered e-mail address. You will be sent a link to reset your password.
Typically we can customize anything in a jewel, right from the design to dimensions, stones, finish, and color. Do use the Size & Length guides in this page.
All the jewels available in the site are customizable.
Absolutely, we can make designs you wish to have
Sure! We love handcrafting new designs…
…. working days and the shipping time is all that’s required
We ship to all major cities in India and overseas.
Depending on the design and quantity required. Please mention your requirement when sending the enquiry, we’ll guide you.
We unconditionally guarantee that every item we sell is 100% authentic and that the materials used are true. We provide customers with Authenticity cards. Hallmarking is the accurate determination and official recording of the proportionate content of the precious metal in gold articles. Hallmarking provides total product assurance and satisfaction that the consumer gets the right purity for a given price. Each piece of jewelry sold from Gold n Cart has been tested and individually hallmarked: it bears a BIS 916 Hallmark, the quality standard recognized by the Government of India. The assurance of our quality is such that you will receive a certificate with every piece you buy from us.
Most rings and bangles are sold by size. Please Click here(For Ring/For Bangle) to refer to our sizing charts for further details. Sizing guide is available on the homepage footer. We have also provided the actual dimensions of each product for you. We have ensured that most of our rings have adjustable shanks to avoid any confusion. Please check the product description to get an idea of the same. In addition, our customer care team can answer all your questions on sizing and fit - simply email contact@goldncart.com for advice.
While we have made every effort to display the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any color will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.
All items are in stock unless 'SOLD OUT' is displayed. Please be aware that even if an item is in your ‘ADD TO CART’, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email us at contact@goldncart.com to find out if there is a backorder for that item (you will need to be a registered user) or choose ‘SHOW INTEREST’ button to receive a notification when the product is back in stock.
Yes. We do get fresh stock of products that are sold out. Because of our products being hand crafted, it could take up to 4 weeks. There is a "Show Interest" link right next to the Sold Out sign under each product, you can fill in your details and you will be notified via email once that item is back in stock.
We accept payments via CCAvenue.
Shipping charges are applicable. Charges may vary based on different regions as well as based on mode of transportation.
At Gold n cart, your personal online security is important to us. The payment gateway- CCAvenue takes care of the security by capturing the credit card and sending it directly to the bank. They use a secure line and SSL. We as a merchant are not allowed to store any credit card information at our portal. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Gold n cart.
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with the payment gateway). In case you are not registered with payment gateway, you will have to enter your card details every time you make a purchase. If someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature and proof of ID.
Unfortunately, we are unable to redirect orders once your items have been dispatched.
Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package you will need to make a new order.
After placing an order, you will be sent an email confirming that it has been received. Payment is deducted only after you have completed the checkout process and made a final transaction. In rare instance if any of the items you have ordered are not available, we will contact you by email or via phone and refund you the amount that has been paid by you during the transaction.
We aim to dispatch all orders within 15-20 working days. Once your order has been dispatched you will receive an email confirmation of your shipping details and a tracking number with which you can track the status of your order.
Orders within India and international are shipped and delivered within 15 working days. Please note the delivery period starts from the day your order is dispatched. You will be notified about the same via e-mail.
For orders shipped within India, prices are inclusive of 3% GST on the purchased amount and 18% GST on transport charges. However for international order; all countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. Please note we are unable to advise the duty amount. For more information, please check our shipping policy or write to us on contact@goldncart.com. International MRP is inclusive of the insurance charge. The dollar price is inclusive of the insurance amount.
If a product is purchased in India and is being shipped abroad, international shipping charges will be applicable.
If a product is purchased outside India and Gold n cart has to ship it within India then shipping charges will not be applicable.
All items are insured from Gold n cart against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box and inform us immediately.
Gold n cart does not accept any returns of the product unless there are any manufacturing defects or a wrong product has been shipped to you in the product. If the product is found defective, you should notify us within 5 days of receipt of the product.
Please fill in the wholesale enquiry that is present on our home page or contact us by writing an e-mail on contact@goldncart.com. Our team will contact you with details as soon as possible.
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