Customers are our king, so if the customer wishes to return our product, he/she can do so within 15 days. We will ensure that the amount is refunded to the customer’s account within 10 working days. Below mentioned conditions are applicable for refund.
If the customers do not like our product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to customer’s account within 10 working days. You can find registered address on www.goldncart.com and the refund will be applicable only if the product is shipped to the registered address within 14 days. This refund facility is available only through www. goldncart.com and not through direct stores in India.This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate. This policy is not applicable for products that are ordered with specific indications like smart buy, customization, engraving, or products purchased through discount offers.
The whole reverse pick up procedure would take 7-10 working days. It is also advised to note down the courier bill number and do the tracking.
Once the product is received and successfully undergoes the quality check, the refund will be done.
15 days refund policy is not applicable for gold coins, silver articles and products purchased through gift vouchers.
In cases of refunds under 30 days return, refund is subject to quality confirmation by our skilled quality assurance team and verification of product documents like insurance certificate, original invoice and product certificate.
Part payments received against customized jewels will not be refunded.
Buy back Policy
Our buyback policy is applicable, only if you wish to return the jewelry, solitaire diamond or gold coin for money back in future after 15 days of purchase.In case of plain Gold jewelry 90% (as per net weight of the metal).
In case of Gemstone with Gold jewelry, 65% of current market value of the product (as per net weight of the metal and total carat weight of the gemstones).In case of Gold Coins, 95% of current market value of the product.
No return or exchange on Loose Solitaires.Shipping charge of Rs.500 will be borne by the customer for all jewelry under this policy.The prevailing market value will be determined by goldncart.com.Money back shall be done by way of online bank transfer to the customer’s bank account within 10 days, after quality check and valuation is confirmed by the customer.
This feature is not available for International orders (Orders that will be shipped abroad from India).